2024
State of Customer Engagement Report
From AI to individualization, check out the top trends shaping customer engagement this year and beyond.
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)
Gartner names Twilio a Leader in CPaaS
The 2023 Gartner® Magic Quadrant™ for CPaaS recognizes Twilio based on its completeness of vision and ability to execute.
![Gartner® Magic Quadrant™ Gartner® Magic Quadrant™](/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/gartner%20cpaas%202023%20final.png/_jcr_content/renditions/compressed-original.webp)
100% Guaranteed protection from SMS pumping fraud
Twilio Verify Fraud Guard has already saved customers $30M+.
Terms and conditions apply to guarantee.
![Fraud guard stats Fraud guard stats](/content/dam/twilio-com/global/en/homepage/hero-fraud-guard.png/_jcr_content/renditions/compressed-original.webp)
68 billion messages sent during Cyber Week 2023
Our customers processed 4 billion messages and over 64 billion emails. That's 8 messages or emails to every person in the world. Explore how you can experience this growth and scale with Twilio.
![A couple buying during Cyber Week A couple buying during Cyber Week](/content/dam/twilio-com/global/en/homepage/hero-cyber-week.png/_jcr_content/renditions/compressed-original.webp)
The Customer
Data Platform
Report 2024
Get an in-depth look into the ways businesses are tracking customer data from billions of interactions and transactions.
![Fifth anniversary edition of the Customer Data Platform report Fifth anniversary edition of the Customer Data Platform report](/content/dam/twilio-com/global/en/homepage/CDP%20Hero%20Image.png/_jcr_content/renditions/compressed-original.webp)